As summer approaches, people seem to clean out the attic and garage of all the moldy old trash and anything that vaguely looks like it once have been some printed material they bring into the book shop to sell to us. So we have to sift through 14 boxes of rotting pulp, probably should wear full haz-mat suits, in order to find something that anyone else could possibly want to buy from us. We make the offer:
"For ALL these books?!" they reply.
"Well, the offer is for everything, but there are quite a few that probably won't sell very well for us." motioning to the festering pile of wood pulp steaming behind them.
"You're welcome to take those back and the offer would remain the same."
They then look at the dusty slop...
"My friend bought 2 books in last week and you paid her $40 for them."
"I find that very doubtful" you want to say but instead you say "It does depend a lot on how popular the books are. Sorry I couldn't offer you more."
Yesterday was crazy. We had one hour that had 17 buys! And another guy had maybe 12 huge boxes. And when the offer was made, he wanted a count! AND asked why we wouldn't take the 4 boxes of books that were rapidly falling apart behind him. Which he took back (thank God)
AND another chap wanted a break down of hard backs, vs paperbacks that he'd bought in. I said the offer was for everything. he said that the "other" store (47) gave him a breakdown of book by book. Which is really annoying since they shouldn't do that. "Don't split buys" Rule number 1.
I tried to explain that the offer is for all the books and that if he just bought in the hard backs, the offer may be different to bringing in the hardback with the paperback. He looks at me blankly...
"OK, one sec." I count the books and then divide that into the amount I offered.
"30 cents a book"
"You just averaged it out"
"yessir"
"So you can't tell me how much I got for the hardbacks."
I try to explain again that it doesn't work like that. He explains that at 47 (I presume) they broke it down and paid 75c per hard back. So then I have to explain that they are book club editions, but I've paid for them because they are large print.
OK, you're not reading anymore, I can tell, so I'll stop my rant there.
Hey, I love my job. Really I do. But some customers go out of their way to make me change my mind. So far, I'm winning.